Burke’s V-Twin Shipping Policy
Effective Date: August 5, 2026
Burke’s V-Twin is committed to processing and shipping orders as efficiently as possible. This Shipping Policy explains how orders are processed, fulfilled, and delivered.
All purchases made through burkesvtwin.com are sold by B&M LLC, the seller of record.
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1. Shipping Locations
At this time, Burke’s V-Twin ships only to addresses within the United States.
We do not currently offer international shipping.
Orders requesting shipment outside the United States may be canceled at our discretion.
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2. Order Processing
Orders are generally processed in the order they are received.
Processing time may vary depending on:
– Product availability
– Manufacturer inventory
– Distributor inventory
– Payment verification
– Fraud prevention review
– Holidays
– Weather conditions
– High order volume
Submitting an order does not guarantee immediate shipment.
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3. Drop Shipment Fulfillment
Many products sold by Burke’s V-Twin are shipped directly from authorized manufacturers or distributors.
Other products may be shipped directly by B&M LLC.
As a result, customers may receive:
– Multiple shipments
– Separate tracking numbers
– Packages arriving on different dates
Additional shipping charges will not be assessed solely because an order ships in multiple packages unless disclosed during checkout.
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4. Shipping Carriers
Burke’s V-Twin may utilize one or more of the following carriers:
– UPS
– USPS
– FedEx
– DHL
– Other qualified shipping providers as necessary
Carrier selection is determined based on product size, destination, availability, and operational requirements.
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5. Estimated Delivery Times
Estimated shipping and delivery dates are provided solely for customer convenience.
They are estimates only and are not guaranteed.
Actual delivery times may vary due to:
– Manufacturer delays
– Distributor delays
– Backorders
– Weather
– Natural disasters
– Carrier service interruptions
– Labor disruptions
– Government actions
– Other circumstances beyond our reasonable control
Burke’s V-Twin shall not be responsible for delays caused by third-party carriers or suppliers.
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6. Shipping Charges
Shipping costs are calculated during checkout whenever possible.
Certain oversized, overweight, hazardous, or specialty items may require additional shipping charges.
If additional freight charges become necessary due to circumstances not identified during checkout, Burke’s V-Twin will contact the customer before processing the order whenever practical.
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7. Address Accuracy
Customers are solely responsible for providing accurate shipping information.
Burke’s V-Twin is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses submitted by the customer.
If a shipment is returned due to an incorrect address, additional shipping charges may apply before reshipment.
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8. Backorders
Occasionally, products may become temporarily unavailable after an order has been placed.
When practical, Burke’s V-Twin will notify customers of significant backorders and provide available options, which may include:
– Waiting for inventory
– Selecting an alternative product
– Canceling the affected item
– Receiving a refund for unavailable merchandise
Manufacturer and distributor inventory is subject to change without notice.
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9. Inspection Upon Delivery
Customers should inspect all shipments promptly after delivery.
If a package appears damaged, customers should:
– Photograph the exterior packaging before opening.
– Photograph any damaged merchandise.
– Retain all packaging materials.
– Contact Burke’s V-Twin as soon as reasonably possible.
Prompt reporting allows us to work with shipping carriers and suppliers to investigate and resolve shipping-related issues more effectively.
10. Lost, Stolen, or Missing Packages
If a shipment is marked as delivered by the shipping carrier but the customer cannot locate the package, Burke’s V-Twin will work with the customer and the shipping carrier to investigate the matter.
Customers may be asked to:
– Verify the shipping address.
– Check with household members or neighbors.
– Inspect around the delivery location.
– Contact the shipping carrier directly.
– Complete any documentation reasonably required by the carrier or insurer.
Each claim will be reviewed on a case-by-case basis. Burke’s V-Twin cannot guarantee reimbursement or replacement when a carrier confirms successful delivery, but we will make reasonable efforts to assist in resolving legitimate claims.
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11. Refused or Undeliverable Shipments
If an order is refused by the customer or returned to Burke’s V-Twin because of an incorrect shipping address, failure to accept delivery, or failure to retrieve the package from the carrier, the shipment may be treated as a return.
The customer may be responsible for:
– Original shipping charges.
– Return shipping charges.
– Any carrier fees.
– Applicable restocking fees in accordance with our Return & Refund Policy.
Orders refused due to damage, shipping errors, or mistakes made by Burke’s V-Twin will not be subject to these charges.
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12. Freight and Oversized Shipments
Certain products may require freight delivery because of their size, weight, or shipping requirements.
Customers receiving freight shipments should inspect the shipment for visible damage before signing for delivery whenever reasonably possible.
Visible shipping damage should be noted on the carrier’s delivery receipt and reported to Burke’s V-Twin as soon as reasonably possible.
Failure to report visible freight damage at the time of delivery may affect the ability to pursue a claim with the shipping carrier.
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13. Risk of Loss
Risk of loss and title to purchased products pass in accordance with applicable law.
After a shipment has been transferred to the shipping carrier, Burke’s V-Twin is not responsible for delays or losses caused by the carrier, except as otherwise required by applicable law or expressly agreed in writing.
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14. Shipping Restrictions
Certain products may be subject to manufacturer, carrier, or legal shipping restrictions.
Burke’s V-Twin reserves the right to refuse shipment of any product where shipment would violate applicable laws, regulations, carrier requirements, or manufacturer restrictions.
Orders that cannot legally or safely be shipped may be canceled and refunded.
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15. Customer Satisfaction Commitment
We understand that timely delivery is important.
While many factors affecting shipment are outside our direct control, Burke’s V-Twin is committed to communicating honestly with customers regarding order status, delays, and shipping issues.
If a shipping problem occurs, we encourage customers to contact us promptly. We will make reasonable efforts to work with our distributors, manufacturers, and shipping partners to help resolve legitimate concerns as efficiently as possible.
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16. Contact Us
Questions regarding this Shipping Policy may be directed to:
Burke’s V-Twin
146 State Road
Westport, MA 02790
Phone: (401) 256-0376
Email: burkesvtwinparts@gmail.com