Burke’s V-Twin Return & Refund Policy
Effective Date: August 5, 2026
At Burke’s V-Twin, we stand behind the quality of the products we sell and strive to provide exceptional customer service. We understand that returns are sometimes necessary, and this Return & Refund Policy outlines the procedures and requirements for requesting a return, exchange, or refund.
This policy applies to all purchases made through burkesvtwin.com. B&M LLC is the seller of record for all online purchases.
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1. Return Eligibility
Most new, unused merchandise may be returned within thirty (30) calendar days of the delivery date, provided the item meets all eligibility requirements outlined in this policy.
To qualify for a return, merchandise must:
– Be unused and uninstalled.
– Be in new, resalable condition.
– Be returned in the original manufacturer’s packaging.
– Include all hardware, instructions, decals, tags, warranty cards, and accessories originally included with the product.
– Be free from damage, modification, or signs of installation.
Items that do not meet these requirements may be refused or subject to a reduced refund if permitted by applicable law.
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2. Return Authorization Required
Returns will not be accepted without prior authorization.
To begin a return, customers must contact Burke’s V-Twin Customer Support by phone or email and provide:
– Order number
– Customer name
– Item(s) being returned
– Reason for the return
– Photos, if requested
If approved, customers will receive return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
Unauthorized returns may be refused or returned to the sender at the customer’s expense.
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3. Restocking Fee
Unless the return results from our error or a verified manufacturer defect, approved returns are subject to a 10% restocking fee.
The restocking fee helps offset inspection, processing, and supplier return costs.
Shipping charges are non-refundable unless otherwise required by law or the return results from our mistake.
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4. Non-Returnable Merchandise
For safety, sanitary, manufacturer, and supplier reasons, the following items cannot be returned:
– Electrical and electronic components.
– Special-order or custom-order products.
– Installed or previously mounted parts.
– Used merchandise.
– Clearance or closeout items marked as Final Sale.
– Gift cards.
– Products missing original packaging or components.
– Products damaged by improper installation, misuse, alteration, or neglect.
If a non-returnable item is sent back to us, it may be returned to the customer at the customer’s expense.
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5. Used Parts
All used motorcycle parts are sold strictly AS IS, WITH ALL FAULTS, and WITHOUT WARRANTY, except where prohibited by applicable law.
Because of the unique nature of used parts, all sales of used merchandise are considered final unless Burke’s V-Twin determines that the incorrect item was shipped.
Customers are encouraged to carefully review product descriptions and photographs before purchasing used products.
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6. Incorrect, Damaged, or Defective Merchandise
If you receive an incorrect item, shipping damage, or a product believed to be defective upon arrival, please contact us as soon as reasonably possible after delivery.
When contacting us, please provide:
– Your order number.
– A description of the issue.
– Clear photographs of the product and packaging.
– Any visible shipping damage.
Do not install or modify any product believed to be incorrect or defective before contacting us, as installation may affect return or warranty eligibility.
Burke’s V-Twin will review each claim individually and determine the appropriate resolution, which may include replacement, repair, manufacturer warranty assistance, store credit, or refund, depending on the circumstances.
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7. Return Shipping
Unless otherwise approved, customers are responsible for return shipping costs.
Customers are responsible for ensuring returned merchandise is securely packaged to prevent damage during transit.
We recommend using a shipping method that includes tracking and insurance, as Burke’s V-Twin is not responsible for returns lost or damaged during return shipment.
Products damaged due to inadequate packaging may not qualify for a full refund.
8. Inspection of Returned Merchandise
All returned merchandise is inspected upon receipt before any refund, exchange, or store credit is issued.
During inspection, Burke’s V-Twin may verify:
– Product condition
– Evidence of installation or use
– Completeness of the return
– Original packaging
– Manufacturer seals, labels, and included accessories
– Eligibility under this Return & Refund Policy
If returned merchandise does not meet the requirements of this policy, Burke’s V-Twin reserves the right to deny the return, issue a partial refund where appropriate, or return the merchandise to the customer at the customer’s expense.
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9. Refund Processing
Once a return has been received and approved, refunds will be issued to the original method of payment whenever possible.
Please allow approximately 5–10 business days after approval for your financial institution or payment provider to process and post the refund.
Original shipping charges, expedited shipping fees, and handling charges are generally non-refundable unless the return results from our error or is otherwise required by applicable law.
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10. Exchanges
Burke’s V-Twin does not guarantee direct exchanges.
Customers requesting a different size, finish, color, model, or part number may be asked to return the original eligible product and place a new order.
If an exchange is approved due to an error by Burke’s V-Twin or the manufacturer, we will work with the customer to resolve the issue as quickly as reasonably possible.
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11. Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has entered fulfillment or has been shipped by B&M LLC, a manufacturer, or an authorized distributor, it can no longer be canceled and will instead be subject to this Return & Refund Policy if eligible.
Special-order and custom-order products may not be eligible for cancellation after they have been placed with the supplier.
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12. Manufacturer Warranty Claims
Many products sold by Burke’s V-Twin are covered by manufacturer warranties rather than warranties provided by Burke’s V-Twin or B&M LLC.
Customers experiencing a potential warranty issue should contact Burke’s V-Twin for assistance.
Where appropriate, we will help facilitate communication with the manufacturer; however, all warranty determinations, approvals, repairs, replacements, and denials remain the sole responsibility of the manufacturer.
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13. Chargebacks and Payment Disputes
If you believe there has been an error with your order, we encourage you to contact Burke’s V-Twin before initiating a chargeback or payment dispute with your financial institution or payment provider.
Our customer support team is committed to resolving legitimate concerns promptly and fairly.
Initiating a fraudulent chargeback after receiving products or services may delay future orders and may result in additional collection efforts or legal remedies where permitted by law.
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14. Return Fraud
Burke’s V-Twin reserves the right to refuse returns, limit future purchases, suspend customer accounts, or take other appropriate action where we reasonably believe a customer has engaged in:
– Return abuse
– Fraudulent claims
– False damage reports
– Unauthorized product substitutions
– Excessive return activity
– Theft or attempted theft
– Abuse of promotional offers
Nothing in this section limits any rights available to consumers under applicable law.
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15. Customer Satisfaction Commitment
At Burke’s V-Twin, we believe customer service doesn’t end when an order ships.
If a problem arises with your order, we encourage you to contact us before assuming the issue cannot be resolved. Our team is committed to treating every customer with honesty, fairness, and respect, and we will make reasonable efforts to resolve legitimate concerns in a timely manner.
While certain products cannot be returned due to manufacturer requirements or safety considerations, we will always work to provide clear communication, practical solutions, and a professional customer experience.
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16. Contact Us
If you have questions regarding this Return & Refund Policy or need assistance with a return request, please contact us:
Burke’s V-Twin
146 State Road
Westport, MA 02790
Phone: (401) 256-0376
Email: burkesvtwinparts@gmail.com
Website: burkesvtwin.com